VISION ERP – Training Guide

410-Accepting Payment                                                                                                                                                      Jan 10, 2018

 

Payment processing and application

Search for customer on Global Search.  Once in the customer file click “Accept Payment” which is an option just under the customer’s name.  

This will open the payment screen.  

  1. Scroll down to list of invoices and check which invoices are being paid.  The amount will reflect on the “Payment Amount”. Make sure that that field is equal to the payment received. If a customer preferences is not set on ”Invoices on demand” then CSR can just enter the amount of the payment under “Payment Amount” and check “Auto Apply” and the system will apply payment to older invoices first.
  2. Go to the “Billing” tab, choose “Payment”.
  3. “Payment Method” – choose one of the dropdown options. 
    1. Cash – choose cash option and save. Make sure to check “Undep. Funds”.
    2. Check - choose check option, enter check # and save. Make sure to check “Undep Funds”.
    3. Credit card - there are 2 choices.  If customer has a credit card on file, press “Credit Card Select” dropdown and confirm with customer the card to be used (they may have multiple cards on file). If customer is presenting a credit card, fill all other fields such as “Credit Card #”, “Expires”, “Name on the Card”, “Card Street” (where credit card bill goes to) and “Card Zip Code”.

Very Important: Make sure that “Charge Credit Card” is checked and the “Undep. Funds” is unchecked. Check button “Account” and choose from the dropdown the bank account for your branch (i.e. Checking Driessen Water: Checking … (branch name).

Press “Save”.  That will finalize transaction and run credit card.  In the case of payment with credit card, the system will open another screen for confirmation that credit card should be run. Press “Ok”.

That will run the credit card and “Auth. Code” field will have the authorization code filled in. (To view the authorization code just go to the payment and Payment Method tab.)

For a copy to Customer, check “Printed & Emailed.

  1. Overpayment – When customer overpays, the system will automatically will create a CM for the amount overpaid.

Copy of the sale can be printed from Customer transactions by choosing the transaction to be printed and pressing the icon that shows a printer.